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Hotel Management - HMD

Introduction to the Customer Experience

Course ID
135385
Topic ID
0
Course Location
WebCollege
Academic Term
Fall 2025
Notes
Online Course Fee: $15. Enrollment is combined with BUS 112-3001. This class is WEB-BASED and offered asynchronously as a traditional online class. Students must log into Canvas on the first day of class or risk being dropped for non-attendance.
Section
3001
Minimum Units (Decimal)
3.00
Maximum Units (Decimal)
3.00
Description

Explore the intrapersonal, interpersonal, and structural components that make up an optimal customer service experience in the global hospitality industry.

Class Type
Web Course (Asynchronous)
Status
Open
Subject Term Reference
Hotel Management
Late Start
No
Catalog Number
120
Day or Night Section
Day
Is Late Start
Normal Start
Session
Normal
Class Subject Reference
Hotel Management - HMD
Crytime Formatted
WebCollege • 08/25/25–12/13/25
Department Phone
673-7132
Notes (For Filter)
Online Course Fee: $15. Enrollment is combined with BUS 112-3001. This class is WEB-BASED and offered asynchronously as a traditional online class. Students must log into Canvas on the first day of class or risk being dropped for non-attendance.
Class Subject Abbr
HMD

Facilitating the Customer Experience

Course ID
135384
Topic ID
0
Course Location
Dandini Campus
Academic Term
Fall 2025
Notes
Lab Fee: $47. In the event of public health restrictions or other emergencies, classes may need to be changed to Web-Live, Web, or Hybrid instruction modes. Students will be notified by instructors and/or academic departments of any required changes.
Section
1001
Minimum Units (Decimal)
3.00
Maximum Units (Decimal)
3.00
Description

Explore the skills and tools necessary to design and facilitate optimal customer experiences in the global hospitality industry.

Class Type
In-Person Class
Status
Open
Subject Term Reference
Hotel Management
Late Start
No
Catalog Number
220
Day or Night Section
Day
Is Late Start
Normal Start
Session
Normal
Class Subject Reference
Hotel Management - HMD
Crytime Formatted
12:30–1:45 p.m. • T TH • Dandini Campus • 08/26/25–12/11/25
Department Phone
673-7132
Notes (For Filter)
Lab Fee: $47. In the event of public health restrictions or other emergencies, classes may need to be changed to Web-Live, Web, or Hybrid instruction modes. Students will be notified by instructors and/or academic departments of any required changes.
Prerequisites (For Filter)
Pre-requisite: HMD 101 and completion of ENG 101 or equivalent.
Class Subject Abbr
HMD

Introduction to Hospitality

Course ID
103396
Topic ID
0
Course Location
WebCollege
Academic Term
Fall 2025
Notes
Online Course Fee: $15. This class is WEB-BASED and offered asynchronously as a traditional online class. Students must log into Canvas on the first day of class or risk being dropped for non-attendance.
Section
3001
Minimum Units (Decimal)
3.00
Maximum Units (Decimal)
3.00
Description

Survey of the history, likely direction, and dynamics of the hospitality industry from the perspective of the global economy, with emphasis on the wide variety of career opportunities.

Class Type
Web Course (Asynchronous)
Status
Open
Subject Term Reference
Hotel Management
Late Start
No
Catalog Number
101
Day or Night Section
Day
Is Late Start
Normal Start
Session
Normal
Class Subject Reference
Hotel Management - HMD
Crytime Formatted
WebCollege • 08/25/25–12/13/25
Department Phone
673-7132
Notes (For Filter)
Online Course Fee: $15. This class is WEB-BASED and offered asynchronously as a traditional online class. Students must log into Canvas on the first day of class or risk being dropped for non-attendance.
Class Subject Abbr
HMD

Introduction to Hospitality

Course ID
103396
Topic ID
0
Course Location
Dandini Campus
Academic Term
Fall 2025
Notes
In the event of public health restrictions or other emergencies, classes may need to be changed to Web-Live, Web, or Hybrid instruction modes. Students will be notified by instructors and/or academic departments of any required changes.
Section
1001
Minimum Units (Decimal)
3.00
Maximum Units (Decimal)
3.00
Description

Survey of the history, likely direction, and dynamics of the hospitality industry from the perspective of the global economy, with emphasis on the wide variety of career opportunities.

Class Type
In-Person Class
Status
Open
Subject Term Reference
Hotel Management
Late Start
No
Catalog Number
101
Day or Night Section
Day
Is Late Start
Normal Start
Session
Normal
Class Subject Reference
Hotel Management - HMD
Crytime Formatted
11:00 a.m.–12:15 p.m. • T TH • Dandini Campus • 08/26/25–12/11/25
Department Phone
673-7132
Notes (For Filter)
In the event of public health restrictions or other emergencies, classes may need to be changed to Web-Live, Web, or Hybrid instruction modes. Students will be notified by instructors and/or academic departments of any required changes.
Class Subject Abbr
HMD

Front Office Operations

Course ID
134895
Topic ID
0
Course Location
Dandini Campus
Academic Term
Spring 2025
Notes
In the event of public health restrictions or other emergencies, classes may need to be changed to Web-Live, Web, or Hybrid instruction modes. Students will be notified by instructors and/or academic departments of any required changes.
Section
1003
Minimum Units (Decimal)
3.00
Maximum Units (Decimal)
3.00
Description

A systematic learning approach to front office procedures where the flow of business through a hotel, from the reservations process to check-out and account settlement, is explored in detail. Various elements of effective front office management will be examined, paying particular attention to the planning and evaluation of front office operations.

Class Type
In-Person Class
Status
Open
Subject Term Reference
Hotel Management
Late Start
No
Catalog Number
203
Day or Night Section
Day
Is Late Start
Normal Start
Session
Normal
Class Subject Reference
Hotel Management - HMD
Crytime Formatted
3:30–4:45 p.m. • T TH • Dandini Campus • 01/28/25–05/15/25
Department Phone
673-7132
Notes (For Filter)
In the event of public health restrictions or other emergencies, classes may need to be changed to Web-Live, Web, or Hybrid instruction modes. Students will be notified by instructors and/or academic departments of any required changes.
Prerequisites (For Filter)
Prerequisite: HMD 101
Class Subject Abbr
HMD

Foundations of Hospitality Leadership

Course ID
135383
Topic ID
0
Course Location
Dandini Campus
Academic Term
Spring 2025
Notes
In the event of public health restrictions or other emergencies, classes may need to be changed to Web-Live, Web, or Hybrid instruction modes. Students will be notified by instructors and/or academic departments of any required changes.
Section
1001
Minimum Units (Decimal)
3.00
Maximum Units (Decimal)
3.00
Description

Theories of leadership are introduced and examined in the context of personal leadership, team dynamics, emotional intelligence, coaching, and ethics. Success factors related to competencies, skills, and leader behaviors are investigated. The challenges of leading diverse groups are explored including cultural, gender, and generational differences.

Class Type
In-Person Class
Status
Open
Subject Term Reference
Hotel Management
Late Start
No
Catalog Number
225
Day or Night Section
Day
Is Late Start
Normal Start
Session
Normal
Class Subject Reference
Hotel Management - HMD
Crytime Formatted
2:00–3:15 p.m. • T TH • Dandini Campus • 01/28/25–05/15/25
Department Phone
673-7132
Notes (For Filter)
In the event of public health restrictions or other emergencies, classes may need to be changed to Web-Live, Web, or Hybrid instruction modes. Students will be notified by instructors and/or academic departments of any required changes.
Prerequisites (For Filter)
HMD 101 and ENG 102
Class Subject Abbr
HMD
Class Materials
No Cost

Introduction to the Customer Experience

Course ID
135385
Topic ID
0
Course Location
Dandini Campus
Academic Term
Spring 2025
Notes
In the event of public health restrictions or other emergencies, classes may need to be changed to Web-Live, Web, or Hybrid instruction modes. Students will be notified by instructors and/or academic departments of any required changes.
Section
1001
Minimum Units (Decimal)
3.00
Maximum Units (Decimal)
3.00
Description

Explore the intrapersonal, interpersonal, and structural components that make up an optimal customer service experience in the global hospitality industry.

Class Type
In-Person Class
Status
Open
Subject Term Reference
Hotel Management
Late Start
No
Catalog Number
120
Day or Night Section
Day
Is Late Start
Normal Start
Session
Normal
Class Subject Reference
Hotel Management - HMD
Crytime Formatted
12:30–1:45 p.m. • T TH • Dandini Campus • 01/28/25–05/15/25
Department Phone
673-7132
Notes (For Filter)
In the event of public health restrictions or other emergencies, classes may need to be changed to Web-Live, Web, or Hybrid instruction modes. Students will be notified by instructors and/or academic departments of any required changes.
Class Subject Abbr
HMD

Introduction to Hospitality

Course ID
103396
Topic ID
0
Course Location
WebCollege
Academic Term
Spring 2025
Notes
Online Course Fee: $15. Online classes are accessible the Monday of the week the class begins.
Section
3001
Minimum Units (Decimal)
3.00
Maximum Units (Decimal)
3.00
Description

Survey of the history, likely direction, and dynamics of the hospitality industry from the perspective of the global economy, with emphasis on the wide variety of career opportunities.

Class Type
Web Course (Asynchronous)
Status
Open
Subject Term Reference
Hotel Management
Late Start
No
Catalog Number
101
Day or Night Section
Day
Is Late Start
Normal Start
Session
Normal
Class Subject Reference
Hotel Management - HMD
Crytime Formatted
WebCollege • 01/27/25–05/17/25
Department Phone
673-7132
Notes (For Filter)
Online Course Fee: $15. Online classes are accessible the Monday of the week the class begins.
Class Subject Abbr
HMD

Facilitating the Customer Experience

Course ID
135384
Topic ID
0
Course Location
Dandini Campus
Academic Term
Fall 2024
Notes
Lab Fee: $47. In the event of public health restrictions or other emergencies, classes may need to be changed to Web-Live, Web, or Hybrid instruction modes. Students will be notified by instructors and/or academic departments of any required changes.
Section
1001
Minimum Units (Decimal)
3.00
Maximum Units (Decimal)
3.00
Description

Explore the skills and tools necessary to design and facilitate optimal customer experiences in the global hospitality industry.

Class Type
In-Person Class
Status
Open
Subject Term Reference
Hotel Management
Late Start
No
Catalog Number
220
Day or Night Section
Day
Is Late Start
Normal Start
Session
Normal
Class Subject Reference
Hotel Management - HMD
Crytime Formatted
12:30–1:45 p.m. • T TH • Dandini Campus • 08/27/24–12/12/24
Department Phone
673-7132
Notes (For Filter)
Lab Fee: $47. In the event of public health restrictions or other emergencies, classes may need to be changed to Web-Live, Web, or Hybrid instruction modes. Students will be notified by instructors and/or academic departments of any required changes.
Prerequisites (For Filter)
Pre-requisite: HMD 101 and completion of ENG 101 or equivalent.
Class Subject Abbr
HMD

Introduction to Hospitality

Course ID
103396
Topic ID
0
Course Location
WebCollege
Academic Term
Fall 2024
Notes
Online Course Fee: $15. This class is WEB-BASED and offered asynchronously as a traditional online class. Students must log into Canvas on the first day of class or risk being dropped for non-attendance.
Section
3001
Minimum Units (Decimal)
3.00
Maximum Units (Decimal)
3.00
Description

Survey of the history, likely direction, and dynamics of the hospitality industry from the perspective of the global economy, with emphasis on the wide variety of career opportunities.

Class Type
Web Course (Asynchronous)
Status
Open
Subject Term Reference
Hotel Management
Late Start
No
Catalog Number
101
Day or Night Section
Day
Is Late Start
Normal Start
Session
Normal
Class Subject Reference
Hotel Management - HMD
Crytime Formatted
WebCollege • 08/26/24–12/14/24
Department Phone
673-7132
Notes (For Filter)
Online Course Fee: $15. This class is WEB-BASED and offered asynchronously as a traditional online class. Students must log into Canvas on the first day of class or risk being dropped for non-attendance.
Class Subject Abbr
HMD
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