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Raise service levels and improve the customer experience at every point of contact as you discover fundamental service principles and practices that can be applied in any customer service business. Explore issues of serving a diverse population, learn how to delight your customers, discuss ways to better support your colleagues and build a superior service culture that you can be proud of. Excellence in customer service is a key factor in the success of any business.

Discover how you can use essential calculus concepts to solve practical problems in business and economics. You'll explore key topics such as functions, limits, continuity, graphing, optimization, and techniques for differentiating and integrating various functions, including logarithmic and exponential. By the end of this course, you will gain a solid foundation in introductory calculus, learn to apply mathematical reasoning to real-world business scenarios, and strengthen your problem-solving skills for complex economic models.

This course is designed for those students who are concurrently enrolled in BUS 176 at ÃÛÑ¿app and enrolled in a Business or Entrepreneurship degree. The course will help students review their problem-solving skills for linear and piecewise-defined functions and nonlinear equations and functions such as polynomial, rational, exponential, and logarithmic. Other review topics include solving and graphing linear, piecewise-defined, quadratic, exponential, and logarithmic functions; factoring polynomials and complex rational expressions; and algebraic operations on expressions. A graphing calculator is required for this course.

Delve into the fundamental legal and regulatory parameters that define, promote, and limit business activities. Analyze the advantages and disadvantages of litigation, mediation, and arbitration; explore ethical issues; and learn to apply laws and regulations to various case studies. Gain an understanding of the legal system, administrative agencies, constitutional law, consumer protection, contracts, criminal law, employment law, environmental law, ethics, forms of business organizations, product liability, property, and torts.

Create and interpret reports needed for data driven decision making through applying concepts of descriptive statistics, probability, and inferential statistics directly to real life business operations. Explore topics such as methods to collect, present, and interpret data; interpretation of probability distributions; and variance, regression and time-series analysis. Learn to use both basic and advanced commands in Excel and other commonly used software to perform your analysis and reports.

Create and evaluate a personal financial plan that will help you achieve your short and long-term financial goals. Explore topics such as budgeting, financial statements, banking, time value concepts, obtaining and managing credit, identity theft, interest rates, insurance, investments, retirement planning, taxation, and more.

Identify ways to solve problems that routinely cause businesses to fail so that you, as a decision-maker for your business, can protect yourself and your company. Learn practical applications and principles for business mathematics that you will use in your everyday business practices such as bank reconciliations, present value, markup and markdown, simple and compound interest, trade and cash discounts, sales and property taxes, payroll, overhead, and the analysis of financial reports.

Identify ways to solve problems that routinely cause businesses to fail so that you, as a decision-maker for your business, can protect yourself and your company. Learn practical applications and principles for business mathematics that you will use in your everyday business practices such as bank reconciliations, present value, markup and markdown, simple and compound interest, trade and cash discounts, sales and property taxes, payroll, overhead, and the analysis of financial reports.

Identify ways to solve problems that routinely cause businesses to fail so that you, as a decision-maker for your business, can protect yourself and your company. Learn practical applications and principles for business mathematics that you will use in your everyday business practices such as bank reconciliations, present value, markup and markdown, simple and compound interest, trade and cash discounts, sales and property taxes, payroll, overhead, and the analysis of financial reports.

Effectively communicate in your business operations as you learn common written and oral communication strategies that you can apply in any workplace environment. Discover best practices to help with employment searches and/or career advancement as well as in the preparation, evaluation and interpretation of various workplace communication tools.