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IT Supported Software/Applications

This is a list of the most commonly used applications that are supported by ÃÛÑ¿app Information Technology (IT). If you would like to inquire about getting support for software that is not listed, please contact us.

Note: IT does not support software applications that have not been approved.

Account Tools

ÃÛÑ¿app employees can change their password, look up their username and Employee ID, and set security questions.

Virtual Private Network (VPN): Global Protect

ÃÛÑ¿app faculty, staff and student workers may request VPN access by contacting the IT Department. Our VPN allows employees to connect to the ÃÛÑ¿app network from anywhere. By connecting to the ÃÛÑ¿app network, users can access programs that are only accessible on the network, such as home drives, department drives, and the phone system (voicemail), Security Access Request, etc. 

Request access or specific roles to systems such as: PeopleSoft, Shared Department Cloud Drive, Proxy Email accounts, etc.

Computer Lab Students

Document Creation/Sharing

Microsoft Office is licensed campus-wide and installed on all ÃÛÑ¿app computers/laptops.

Google Drive is ÃÛÑ¿app's core suite of productivity applications that Google offers. These communication and collaboration apps include Gmail, Meet, Calendar, Drive, Docs, Sites and more!

Email/Secure Messaging

ÃÛÑ¿app Gmail (@tmcc.edu) is the official communication tool of ÃÛÑ¿app.

This program is used to securely communicate when sending internal messages and attachments that contain Personal Identifiable Information (PII) between ÃÛÑ¿app faculty/staff. All content is encrypted.

This program is used to securely communicate when sending external messages and attachments that contain Personal Identifiable Information (PII) between ÃÛÑ¿app faculty/staff and ÃÛÑ¿app students or outside entities. All content is encrypted.

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ÃÛÑ¿app provides a desk phone that can be changed to a softphone. The Mitel client allows users to use their computer as if it was their desk phone and is installed on all ÃÛÑ¿app administrative computers/laptops. The VPN is required for use off-campus.

Video Conferencing/Instant Messaging

Video conferencing is great for hosting or attending virtual meetings or online teaching. Zoom is licensed to both faculty, staff and students with an active ÃÛÑ¿app account.

Meet can be used for quick video calls as well as instant messaging. 

Students on Computers

Other Applications

This form is used to request software in the computer labs or classrooms. All requested software must be verified for accessibility.

Acrobat is the default PDF viewer that allows users to view and fill in PDF forms and documents.

Request temporary usernames and passwords for individuals, a group of people, or company that is not affiliated with ÃÛÑ¿app to access classroom computers for a limited amount of time.

Electronically sign documents and pass them along digitally. Licenses are assigned based on department need, please contact IT Customer Service for more information.

Tool for creating and managing exams that can be printed to paper or published directly to Canvas.

Publish and access faculty website files for faculty who are not using Google Sites (preferred method) for their faculty web pages via a SFTP web client.

Assistance

Our online service request system offers the ability to submit work requests and review existing work requests with ease. If you are unable to launch an application and require assistance, please contact IT Customer Service.

TeamViewer Installation: |

TeamViewer is used for remote support when you call IT Customer Service. 

Additional Information